UDR Careers

Resident Services

Embark on a fulfilling career in Resident Services at UDR, where you'll be at the forefront of creating a welcoming and supportive community environment for our residents through exceptional customer service.

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Why We Work Here

“A Culture of Teamwork”

I enjoy working for UDR because it provides a supportive and inclusive work environment. UDR recognizes and rewards hard work and dedication, places a high value on its employees, and actively promotes a culture of teamwork and personal development. Overall, being a part of the UDR team brings me great joy and fulfillment in my professional journey. - Tammie N.

“Genuine Sense of Camaraderie”

Working for UDR has been an incredible experience - from my team in the trenches with me to my leadership in corporate, everyone has a vested interest in ensuring the success of not only our property, but one another. There is a genuine sense of camaraderie that effuses from each and every member of UDR. - Garrett H.

“Prioritizes Employee Growth”

I enjoy working at UDR because of its strong focus on career development and the supportive environment it provides. UDR prioritizes employee growth through training programs and opportunities for advancement, which allows me to continually learn and progress my career. By utilizing the tuition reimbursement benefit, I am effectively advancing my educational goals. - Hussein R.

“Shaped My Personal and Professional Growth”

My six years with the company have been a journey of growth, learning, and amazing experiences. From the very beginning, I've felt welcomed and valued, inspired daily by the dedication and professionalism of my colleagues. Being here has not only helped me refine my skills but also given me opportunities to tackle challenging projects that have shaped my personal and professional growth. I feel privileged to be part of a company that truly values its employees and nurtures a culture of excellence and innovation. - Karla N.

“Empowered to Succeed”

UDR is a forward thinking, intelligent company that has taught me a great deal and fostered my growth as a worker. They care about all their employees and have regularly sought to improve the work experience by listening to their employees and implementing good policies. At UDR I feel empowered to succeed and learn as I grow to fill the role I am in, and that growth has been rewarding. - Richard C.

“Associate Feedback is Encouraged”

UDR embraces technology innovations to facilitate improved communication and to provide great customer service. They have an open-door management policy and associate feedback is encouraged. The smooth cooperation between the office staff and service team serves as a valuable asset in helping to resolve community concerns. UDR overall is one of the leading property management companies and is paving the way of customer service with integrated technologies. - Jaida S.

“Entrepreneurial Spirit”

I enjoy working at UDR mainly because I have a voice. My role as a Resident Manager gives me the opportunity to be my true self. My entrepreneurial spirit has been a great way for me to make an impact and contribute to the company goals. UDR has given me the opportunity to grow in my career while providing me flexibility, stability and enjoy a work-life balance. - Zully C.

Resident Services Path: Resident Services Coordinator, Resident Services Specialist, Resident Services Manager II, Resident Services Manager, Community Director

Service Your Customer With Purpose and Passion

Our resident services teams manage all aspects of resident relations and customer service efforts at our apartment communities. Be a "Care Hero" by providing high-quality customer service and solutions to ensure residents have a positive experience while living with us.