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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Will be responsible for any damages
Can residents paint their apartment?
Yes. Will be responsible for any damages
Can residents install curtain rods in their apartment?
Yes. Will be responsible for any damages
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
With plants and outdoor furniture
Are satellite dishes allowed on patio/ balconies?
Yes. If it is not secured to the building and the lease documents/requirements are met
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
On resident portal
Who is responsible for replacing smart lock batteries?
Resident
What actions should be taken if moisture or discoloration is observed in the home?
Submit a work order